Mass Markets CALL CENTER REPRESENTATIVE --- Flexible Scheduling in Dakota Dunes, South Dakota

POSITION OVERVIEWJoin our rapidly expanding team and start a career or grow your skillsets. We are hiring Call Center Representatives to support the sales process and improve customer service. You will professionally represent some of the largest, most recognizable brands in the world. Entry-level or experienced candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Both full-time and part-time positions are available.Located in Dakota Dunes, SD 57049. Flexible Scheduling, Full-Time and Part-Time.______________SCHEDULE DETAILSNEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Both full-time and part-time shifts are available for this position. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.______________POSITION RESPONSIBILITIESWHAT DOES A CALL CENTER REPRESENTATIVE DO?Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent.Our Call Center Representatives are responsible for the following tasks:Listen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problems solving and effective call handling______________CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive and enthusiastic outlook to work each day.Other Call Center Representative Qualifications Include:Highly reliable, willing to learn and acquire new skillsEnjoy talking to people, helping them resolve their frustrationsMotivated by lucrative bonus plans and daily contestsExhibit professional communication and customer service skillsHigh school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeAbility to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast-paced environmentMinimum 18 years of ageEntry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.______________COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on