Fiserv Implementation Analyst in Sioux Falls, South Dakota

Position Description

Find Your Forward at Fiserv, a FORTUNE™ 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a dedication to innovation.

At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About our Business Unit: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms – Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

What does a great Implementation Analyst do?

The Implementation Analyst is responsible for leading successful implementations for Fiserv’s Enterprise Content Management solution titled Integrated Teller. These implementations are for new clients and existing clients. The analyst engages directly with the client to from the project kickoff through go-live. In addition, the analyst will provide support on Integrated Teller for other associates on a tier III basis and assist managers with client escalations.

This is a fast paced position requires flexibility and the ability to easily accept and manage change. The analyst must have the ability listen and understand the client’s business problems and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success.

As part of the implementation process the Implementation Analyst will utilize business analysis techniques, tools, and common templates.

Essential Job Responsibilities :

  • Have a thorough knowledge base of the Teller product suite.

  • Understand the project scope including Fiserv responsibilities and the client responsibilities for the implementation.

  • Know when to escalate requests outside of the scope or specified responsibilities to the project manager

  • Promptly communicate progress and any potential problems to project manager for awareness and/or resolution

  • Have a clear understanding of project milestones and delivery dates.

  • Provide the client with thorough overviews, workshops and knowledge of the Teller application. This includes training of the client’s internal training department (train-the-trainer).

  • Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.

  • Conduct internal and external demonstrations of the Teller product.

  • Ability to travel approximately 30%.

  • Performs other duties as required

Required Qualifications:

Education :

  • High school diploma required.

  • Bachelor’s or Associate degree in Business, Finance, Accounting, Computer Science and/or related field preferred; equivalent work experience may be substituted.

Job Related Experience :

  • Minimum of 1 plus years of client facing customer service role.

  • 2 years or more of teller or banking experience preferred.

  • Knowledge of the financial domain, preferably banking

Additional Skills/Knowledge :

  • Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.

  • Analytical skills to assess client business need, identify solutions, and manage requirements.

  • Work on multiple projects if necessary

  • Excellent communication skills including written and verbal

  • Proficiency with MS Office Suite.

  • Active listening skills to understand what people say and document those statements

  • Ability to work independently and collaboratively.

  • Creative problem solving skills.

  • Strong analytical and troubleshooting abilities

  • Self-motivated with self-accountability and strong organizational skills to effectively manage time, projects and follow-up

  • Ability to exercise appropriate judgment/decision making skills to ensure client success

Travel Required :

  • Up to 30%

Fiserv is an Equal Opportunity Employer/Disability/Vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.