Fiserv Implementation Analyst in Sioux Falls, South Dakota
Find Your Forward as an Implementation Analyst, at Fiserv, a FORTUNE™ 500 member, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible in financial services with deep expertise and a dedication to innovation. We support our team with a collaborative work environment that values leadership and new ideas. Members of our Bank Solutions team flourish with this environment to build the solutions that power more than 13,000 banks and businesses worldwide.
In this role, you'll help build the technology responsible for our core services. Your work will influence the success of companies across the world. Members of our Technology team are experts in the field, working to evaluate and improve today's systems while building tomorrow's.
What does an outstanding Implementation Analyst do?
In this position, you will assist in the implementation, training and continued support of our eBanking software solutions.
You will work directly with our clients to perform analysis of their strategic goals and business requirements in order to provide them with a detailed training plan including system specifications for new product implementations. You are responsible for managing projects to ensure proper execution.
Essential Job Responsibilities:
Conducts system evaluations of the Financial Institution’s current system to determine if the appropriate Fiserv products are represented as well as client workflow, setup requirements, etc.
Provides data analysis and mapping from other eBanking systems to Fiserv applications for new business to Fiserv as well as migration projects to our Fiserv service bureau environment
Provides product installations for all applicable electronic banking products for new business as well as migration projects to our Fiserv service bureau environment. Involves walking clients through setup and procedures and may include conducting client presentations.
Training new clients on product features and provides ongoing training as needed for existing clients.
Develops test plans to assure that the client's installations/conversions work properly with product features and that new features for the institution work as expected.
Propose products to Clients that would enhance Clients' productivity.
Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project.
Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderate to medium complex technical issues.
Basic qualifications for consideration:
High School Diploma or GED required. Degree in Computer Science, Management Information Systems, Finance, Accounting or Business is helpful. Equivalent work experience may be substituted in lieu of degree.
Minimum of 1 plus years of banking experience preferably with online banking, ACH, retail banking.
Previous experience working in a client services or client facing role required.
Able to analyze and tackle complex problems
Superb communication and interpersonal skills.
Strong organizational skills, detail oriented and the ability to multi-task.
Previous Fiserv core (Premier) experience preferred
Must be able to make decisions and resolve problems using experience and professional judgment.
Project Management experience highly desirable.
AAP is a Plus
- Travel between 20-40%.
Who we are:
Bank Solutions delivers comprehensive bank platforms and valuable products and services for community, mid-tier, and large financial institutions.
Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to expertly lead a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.
Each Fiserv bank platform has rare capabilities but they all help our clients improve customer service and streamline their back-office operations.
We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions are able to preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
Fiserv is an Equal Opportunity Employer/Disability/Vet
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.