Mass Markets CALL CENTER REPRESENTATIVE --- Full-Time (Mid-Shift, 11am-8pm, Tues-Sat) in Spearfish, South Dakota

POSITION OVERVIEW

Join our growing team and build a career. As a Call Center Representative, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of several different clients. Provide customer service, educating and upselling customers on products/services. Candidates should be highly reliable, have excellent communication skills and be willing to learn on the job every day.

Open Shift: Mid-Shift, Tues-Sat (11am-8pm)

Spearfish, SD 57783. Full-Time.

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

This position is scheduled Tuesday through Saturday, 11am to 8pm. Work with out talent acquisition team to find the right schedule for you. For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Apply sooner rather than later, the best schedules fill quickly.

POSITION RESPONSIBILITIES

WHAT DOES A CALL CENTER REPRESENTATIVE DO?

Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls.

Call Center Representatives are repsonsible for the following tasks:

  • Listen to customers, understand their needs, and resolve customer issues

  • Utilize systems and technology to complete account management tasks

  • Recognize sales opportunity and apply sales skills to upgrade

  • Explain and position the products and processes with customers

  • Appropriately escalate customer dissatisfaction with managerial team

  • Ensure first call resolution through problems solving and effective call handling

In addition to becoming an all around asset to our team as a product, technology, and service expert, you will become a brand ambassador, professionally representing one of our many name-brand partners.

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Other Call Center Representative Qualifications Include:

  • Highly reliable, willing to learn and aquire new skills

  • Enjoy talking to people, helping them resolve their frustrations

  • Motivated by lucrative bonus plans and daily contests

  • Exhibit professional communication and customer service skills

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Minimum 18 years of age

Entry-level or experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards Breakdown

Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts

Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)

Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training

Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays

Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options

Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs

Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives

Modern Work Environment Casual Dress Code Relocation Potential

ABOUT US

MASS MARKETS

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

ID2018-2513

Updated Date11/27/2018

DepartmentBlended Call Center Representative (CCR)

TypeFull-Time

ScheduleMid-Shift | 11am-8pm | Tues-Sat

Wage DescriptionUp to $13.50/hr.* | Base + Bonus | Full Benefits

BonusWeekly

EducationHigh School Diploma/GED

Min. Years Experience0